Refund policy

Returns & Exchanges

Due to the nature of our products, we are unable to accept returns or offer refunds on:

• Perishable goods, including seamoss gels and infused blends
• Opened or used products
• Custom or made to order items
• Personal wellness and ingestible products

This policy ensures the highest standards of safety, freshness, and quality for every customer.

Damaged or Incorrect Orders

Your experience matters to us. If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery or pickup.

 Kindly email us at Cmossinfo@gmail.com with:

• Your full name and order number
• A brief description of the issue
• Clear photos of the product and packaging

Our team will carefully review your request and work with you to provide an appropriate resolution.

 

Order Accuracy

Please ensure all shipping details and product selections are correct at checkout. CMOSS is not responsible for issues resulting from incorrect addresses or incomplete information provided at the time of purchase.